Products
-
All Resources, Business Organisation, Courses, Intermediate
Processes: Business Foundations Part 3
Course • 11 lessonsThis course will help you create the administrative frameworks a successful business needs. Good processes streamline tasks, provide a framework that supports productive time management and enable you to deliver a consistent, excellent service.
-
All Resources, Business Organisation, Courses, Getting Started
Practicalities: Business Foundations Part 2
Course • 12 lessonsStarting with being clear on what you do, covering pricing, onboarding, check ins and reviews, external software options, getting feedback and testimonials, this course includes information on common questions relating to the service you offer.
-
All Resources, Business Organisation, Courses, Getting Started
Legalities: Business Foundations Part 1
Course • 6 lessonsWhilst they aren't the most exciting part of running a business there are a number of things that you have to have in place. This course covers the essentials in terms of paperwork, incl data protection and is a must for everyone.
-
All Resources, Courses, Client Support, Improver
Communication Foundations Part 4: Conversation Skills
Course • 5 lessonsUnderstand the rules of conversation and communicate in the way that encourages others to share what is important to them and allows you to listen and identify how to best support them. This course by Cathy MacDonald incl real life examples.
-
All Resources, Courses, Client Support, Improver
Communication Foundations Part 3: Listening
Course • 6 lessonsListening abilities tend to evolve over time and very little is ever taught about the skill. By completing this course by Cathy MacDonald you will have a reliable formula to help you to listen effectively, understand listening styles and barriers.
-
All Resources, Courses, Client Support, Improver
Communication Foundations Part 2: The Power Of Emotion
Course • 5 lessonsIt is important to pay attention to emotion if you wish to become a skilled communicator. This course by Cathy MacDonald includes the ABCD approach, 7 universal emotions and emotional systems.
