Course Contents

    1. Workbook

    2. Lesson 1: Introduction

    3. Lesson 2: Clients for Life?

    4. Lesson 3: The Retention Pyramid

    5. Lesson 4: The Retention Pyramid Level One

    6. Lesson 5: The Retention Pyramid Level Two

    7. Lesson 6: The Retention Pyramid Level Three

    8. Lesson 7: The Retention Pyramid Level Four

    9. Lesson 8: Self Determination Theory

    10. Lesson 9: Quantifying Retention

    11. Lesson 10: Summary

    1. Assess what you have learnt

About this course

  • 12 lessons
  • 3 hours of video content
  • Workbook

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