Course Content

    1. Workbook

    2. Lesson 1: What Is Customer Service And What Impacts It?

    3. Lesson 2: Priorities Part 1: Communication

    4. Lesson 3: Priorities Part 2: Experience

    5. Lesson 4: Priorities Part 3: Extras

    6. Lesson 5: The Wow Factor

    1. Lesson 6: Customer Journey Part 1: Creating/reviewing your customer journey

    2. Lesson 7: Creating Your Customer Journey Part 2: Stages up to sign up

    3. Lesson 8: Creating Your Customer Journey Part 3: Onboarding

    4. Lesson 9: Creating Your Customer Journey Part 4: Ongoing Service

    5. Lesson 10: Creating Your Customer Journey Part 5: Parting Ways

    1. Lesson 11: Customer Service Metrics

    2. Lesson 12: Collecting Client Feedback

    3. Lesson 12.1: Feedback Form Examples

    4. Lesson 13: Review and Troubleshooting

    5. Lesson 13.1: Customer Service Checklist

    6. Lesson 14: Adding In New Things

    7. Lesson 15: Internal Marketing

    8. Lesson 16: Summary

About this course

  • 19 lessons
  • 3.5 hours of video content
  • Workbook
  • Example Feedback Form PDF
  • Customer Service Checklist PDF

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